How can I claim the collected cash in my Thankbox?

There are a few simple steps you need to follow to redeem your gift.

Step 1: Claim your gift

Open your Thankbox page. Click the Claim gift button.

Where to find the claim button on a card layout

Where to find the claim button on a board layout

Step 2: Enter your details

A popup will appear showing the total gift amount you've received. Select your country from the dropdown menu and enter your email address which the gift choice will be sent to.

💡 Tip: It's always best to use a personal, rather than a work email address.

Note on currency conversion:

If your country uses a different currency from the one the collection was in, we'll automatically convert your gift amount using the daily exchange rate.

Example of a EUR collection being converted to GBP

For most countries the default is USD - gifts are issued in USD, so local merchant option become available. The same conversion applies.

Example of a EUR collection being converted to USD

Once you're happy, click Continue.

Step 3: Choose your redemption method

Choose how you'd like to receive your gift. The options available depend on your country:

Gift Card - No fees. Choose from 1,000+ popular worldwide retailers - see our catalog for a full list.
Virtual Prepaid Card - A virtual or a physical Visa or Mastercard to spend online or in-store however you choose. No fees.
PayPal - Withdraw directly to your PayPal account. A 4% fee applies.
Bank Transfer - Withdraw your Bank account. A 4% fee applies.

Select your preferred option and click Redeem Gift.

If your gift choice is issued immediately you will be taken to a page hosted by our gift provider, Tremendous. Otherwise, your gift option will be put into our processing queue and you'll receive a separate email with instructions to claim it when ready.

Step 4: Redeem your gift

From the page you've been sent to, click the Redeem button to begin your gift card issue process.

A screenshot of the page hosted by our gift card provider, Tremendous.

Depending on the option you selected, you'll be able to claim your gift as a gift card, prepaid card, or PayPal transfer. If you chose a prepaid card, you can read more about how they work in our how prepaid cards work article.

A screenshot of the

Step 5: Find a gift card retailer

Search for your retailer of choice. If you want a specific retailer try typing their name in the search box.

An image demonstrating how to use the search bar to find a specific retailer.

Step 6: Issue your card

Issue your gift card or prepaid card. Please read the terms and conditions of your chosen option carefully. Once your card is issued you will be subject to the terms of service of the chosen retailer or prepaid card provider.