Images on my Thankbox aren't loading - what can I do?

If the images in your Thankbox aren’t loading, it’s often due to network restrictions, especially on corporate or government networks that may block certain content.

Here are a few steps you can try to resolve the issue:

1. Check Your Network: Corporate or public networks often have IT restrictions in place, that block images from loading. Try accessing your Thankbox on a different network, such as your Wi-Fi at home or a mobile data connection. This often resolves the issue as these networks are usually less restrictive.
2. Switch to a Mobile Device: If you’re on a work computer or a shared device, consider switching to your phone on mobile data as it shouldn't be subject to the same network restrictions.
3. Clear Cache and Cookies: Sometimes browser cache or cookies can interfere too so clear them and refresh the Thankbox.
4. Disable Browser Extensions: Some browser extensions such as ad blockers might prevent the media from loading. Try disabling these temporarily and reloading the Thankbox.

If none of these steps work, please contact our customer support team at support@thankbox.com. They will be happy to help you resolve the issue as quickly as possible.